RETURN POLICY
90-Day Guarantee
At DocWalks we offer every single customer a 90-Day 100% satisfaction guarantee. If you have any issues whatsoever you can return your DocWalks for a full refund anytime within 90-Days of purchase. DocWalks have a 24-year track record and we know that if broken in properly DocWalks are extremely effective, if that is not the case we are happy to provide a full refund.
Did you break-in your DocWalks Properly?
All we ask from our customers is to give DocWalks a honest try. DocWalks are designed to improve alignment and foot position and that takes time. Please ensure that you followed the Wearing and Fitting Instructions below before returning your DocWalks.
*Discomfort may occur in the beginning particularly in the arch, possibly the knees, hips, ankle, or back. This is normal and any discomfort should disappear once fully adjusted to your DocWalks. Once adjusted you are ready to wear them FULL-TIME.
*If discomfort persists, discontinue use and consult your medical doctor.
| Day 1 | Day 2 | Day 3 | Day 4 | Day 5 | Day 6 | Day 7 |
|---|---|---|---|---|---|---|
| 30 Mins | 1 Hour | 2 Hours | 4 Hours | 6 Hours | 8 Hours | 10+ Hours |
Fitting Instructions:
- Remove existing insole from shoe ONLY if too tight (OPTIONAL)
- DocWalks can be trimmed with scissors at Toe-End ONLY if too large (OPTIONAL)
- To Clean; wipe down with mild soap and air dry (rarely needed)
How to start a return
- Open the chat on our site and choose Returns — or contact us directly: US orders, email support@docwalksusa.com; Canada orders, email info@docwalks.com.
- Give us the email address you used at purchase — we track your order with it.
- Send your pair(s) back within 90 days of purchase:
US: DocWalks USA, Attn: Product Returns, 41334 US Highway 19 N #1058, Tarpon Springs, FL 34689
Canada: Comfort Corner Corporation, Attn: Product Returns, 1616 Dufferin St., Toronto, Ontario, M6H 3L7 - Once your return arrives, your refund is processed.
